The role of the Account Manager is to plan, execute, and finalise projects within allocated Accounts according to strict deadlines and within budget. This includes coordinating the efforts of team members and third-party contractors in order to deliver projects according to plan.  The role will predominantly focus on ensuring clinical trial comparator supplies and ancillaries are delivered to clients on time with all relevant documents.

Responsibilities

  • Direct and manage project development from beginning to end
  • Prepare quotes, POs and invoices
  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
  • Develop full-scale project plans and associated communications documents
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Liaise with project stakeholders on an ongoing basis. E.g.; suppliers, clients, internal staff
  • Set and continually manage project expectations with team members and other stakeholders. Inform clients of any potential delays
  • Liaise with suppliers to obtain key documents; e.g. CoA, temp stability data, MSDS, SmPC
  • Liaise and negotiate with supplier’s best prices for products
  • Liaise with clients’ logistical departments to ensure supplies are delivered in accordance with client’s needs
  • Liaise with supplier’s Medical Information Departments
  • Ensure relevant documents are obtained for exporting supplies around the globe
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Plan and track project timelines and deliverables
  • Develop and deliver progress reports, proposals, requirements documentation and presentations
  • Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Define project success criteria and disseminate them to involved parties throughout project life cycle
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
  • Build, develop, and grow any business relationships vital to the success of the project
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
  • Develop best practices and tools for project execution and management
  • Become adept at using BAPs in house stock control system: OrderWise
  • Make sure every scheduled delivery is checked to ensure batch number, expiry and quantity is as agreed with the client

Position Requirements

  • University degree or college diploma
  • 3 years direct work experience in a project management capacity, including all aspects of process development and execution
  • Strong familiarity with project management software
  • Database and operating systems experience with stock control systems
  • Demonstrated experience in personnel management
  • Technically competent with various software programs
  • Experience at working both independently and in a team-oriented, collaborative environment is essential
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Reacts to project adjustments and alterations promptly and efficiently
  • Flexible during times of change
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
  • Persuasive, encouraging, and motivating
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
  • Ability to defuse tension among project team, should it arise
  • Ability to bring project to successful completion through political sensitivity
  • Strong written and oral communication skills
  • Strong interpersonal skills
  • Adept at conducting research into project-related issues and products
  • Must be able to learn, understand, and apply new technologies
  • Customer service skills and excellent telephone manner is essential
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

Competencies

  • Excellent communication skills
  • Concern for impact
  • Diplomacy with clients
  • Interpersonal awareness and sensitivity
  • Results focus
  • Attention to detail and thoroughness
  • Positive self-image
  • Flexibility and adaptability
  • Tenacious
  • Concern for standards

Work Conditions

  • Reports to MD.
  • From time to time overtime may be required to meet project deadlines
  • Physically able to participate in training sessions, presentations, and meetings with clients
  • Some travel may be required for the purpose of meeting with clients to the USA, Europe and within UK and entail weekends away
  • Ability to work under own initiative and in a team

If you would like to be considered for this position, please forward your CV to [email protected].